Take Control of Non-Standard Service Requests

You remain in full control over access, visibility, and approvals.

A Governance Gateway for Service Changes

NSTAR provides:

• Formal intake and triage of client requests
• Defined routing based on service line (MDR, SIEM, GRC, etc.)
• Stakeholder notifications and evidence capture
• Approval/rejection decisions tracked at each stage
• SLA impact and risk assessments recorded securely

MSSP-Focused, Client-Ready

Whether you're amending a SIEM deployment, requesting an exception to DLP policy, or onboarding a new GRC service, NSTAR gives structure to complexity.
It’s your built-in mechanism for change control—operationalized within your secure Nextcloud environment.

Why NSTAR?

• Centralized request intake and assessment
• Built-in audit trail and SLA impact tracking
• Hosted in a sovereign, secure, Nextcloud-powered platform
• Designed for MSSPs, with clients in mind

📨 Want a demo or your own NSTAR instance?
Get in touch and take control of your service governance today.

NSTAR Approvals – Streamlined Change Governance for Service Providers.

The NSTAR (Non-Standard Terms and Requests) approval process ensures that any changes within your service environment—whether operational, contractual, or SLA-related—are handled with clarity, control, and compliance.

From the moment a request is submitted, NSTAR provides a structured, auditable workflow that guides the change through each approval stage. It begins with the Submitter, who initiates the request for service modification—be it a custom configuration, revised delivery schedule, or an SLA adjustment.

The request then moves to a Reviewer, who validates the business justification and completeness of the submission. Based on predefined criteria, the Reviewer can return the request for clarification or allow it to progress to the Service Owner.

The Service Owner is responsible for assessing operational impact, resource requirements, and any potential risks. If approved, the request is escalated to the Review Board—typically involving representatives from compliance, legal, and delivery—who ensure the request aligns with broader service policies and governance standards.

Once final approval is granted, relevant documentation (such as SLAs or service descriptions) is updated, and stakeholders are notified. The entire process is logged, version-controlled, and time-stamped, supporting full transparency and audit readiness.

With NSTAR, you can confidently manage exceptions, customisations, and evolving client needs—without compromising service integrity or contractual obligations.

NSTAR Create.